Last Updated: September 23, 2025

Terms and Conditions for Aristos AI

Welcome to Aristos AI. These Terms and Conditions ("Terms") govern your use of our services, including but not limited to aristosai.com, office.aristosai.com, aristosai.store, and any associated applications (collectively, the "Service"). The Service is operated by Polstar Holdings Pty Ltd trading as Aristos-AI (ABN: 58 614 834 150) ("we", "us", or "our").

By accessing or using our Service, you agree to be bound by these Terms. If you disagree with any part of these Terms, you may not access the Service. We reserve the right to modify these Terms at any time, and your continued use of the Service constitutes acceptance of any changes.

1. Accounts and Subscriptions

1.1 Account Creation and Verification
To access certain features of our Service, particularly the Office Suite at office.aristosai.com, you must create an account by providing accurate, current, and complete information as prompted. You must be at least 18 years of age to create an account. We reserve the right to verify your identity and may require additional information for verification purposes. You are solely responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us immediately of any unauthorized use of your account or any other security breaches.

1.2 Subscription Plans and Billing
The Office Suite is available through a monthly subscription model priced at $100 AUD per month (plus GST where applicable). By subscribing, you authorize us to charge the subscription fee to your chosen payment method for the initial subscription period and any subsequent renewal periods. All fees are non-refundable except as required by Australian Consumer Law. We reserve the right to modify our subscription fees at any time upon 30 days' notice. The subscription will automatically renew at the end of each billing cycle unless canceled at least 7 days before the next billing date through your account settings.

1.3 Free Trial Terms
We may offer a 14-day free trial period for the Office Suite. To access the trial, you may be required to provide valid payment information. Your subscription will automatically convert to a paid subscription at the end of the trial period unless you cancel at least 24 hours before the trial ends. You may only use one free trial per customer. We reserve the right to terminate or modify the free trial offer at any time without notice.

1.4 Account Suspension and Termination
We reserve the right to suspend or terminate your account and refuse any current or future use of the Service if we determine, in our sole discretion, that you have violated these Terms or any applicable laws. Upon termination, your right to use the Service will immediately cease. We may delete your account information and any content associated with your account at our discretion, except as required to be retained under Australian law.

2. Acceptable Use Policy

You agree to use the Service in compliance with all applicable Australian laws and regulations, including but not limited to the Competition and Consumer Act 2010 (Cth), Privacy Act 1988 (Cth), and the Spam Act 2003 (Cth). You are solely responsible for all activities conducted through your account. The following activities are expressly prohibited:

  • Illegal Activities: Using the Service for any unlawful purpose or in violation of any Australian federal, state, or local laws, including but not limited to anti-discrimination, privacy, and consumer protection laws.
  • Harmful or Offensive Content: Transmitting any content that is defamatory, obscene, pornographic, racially or religiously vilifying, or that promotes violence, discrimination, harassment, or illegal activities. This includes content that would contravene the Australian Classification Board's guidelines.
  • Security Violations: Attempting to gain unauthorized access to our systems, networks, or other users' accounts, including but not limited to hacking, phishing, or other unauthorized means of access.
  • Intellectual Property Infringement: Infringing on any patent, trademark, trade secret, copyright, or other proprietary rights of any party, including but not limited to the Copyright Act 1968 (Cth).
  • Unauthorized Data Collection: Using any data mining, robots, scraping, or similar data gathering and extraction tools on the Service without our express written permission.
  • Service Disruption: Interfering with or disrupting the integrity or performance of the Service, including but not limited to denial of service attacks, network flooding, or any activity that places an unreasonable load on our infrastructure.
  • Automated Use: Using any automated system, including "robots," "spiders," or "offline readers," to access the Service in a manner that sends more request messages to our servers than a human can reasonably produce in the same period.
  • Spam and Unsolicited Communications: Sending unsolicited commercial electronic messages in violation of the Spam Act 2003 (Cth), or using the Service to send spam or other unsolicited communications.
  • False Representation: Impersonating any person or entity, or falsely stating or otherwise misrepresenting your affiliation with a person or entity.
  • Financial Services Violations: Offering financial services or products without the appropriate Australian Financial Services License or Australian Credit License where required by law.

3. Intellectual Property

3.1 Our Intellectual Property
All content, features, and functionality of the Service, including but not limited to text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, are the exclusive property of Aristos AI, our licensors, or our content providers and are protected by international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.

3.2 Your Content (Office Suite)
You retain all ownership rights to the content you create, upload, or store in the Office Suite ("Your Content"). By using the Service, you grant us a worldwide, non-exclusive, royalty-free, sublicensable, and transferable license to use, reproduce, distribute, prepare derivative works of, display, and perform Your Content in connection with the Service and our business, including without limitation for promoting and redistributing part or all of the Service (and derivative works thereof) in any media formats and through any media channels. This license continues even if you stop using our Service, except where prohibited by law. You represent and warrant that you own or have the necessary licenses, rights, consents, and permissions to grant us these rights.

3.3 Feedback and User Submissions
Any feedback, comments, suggestions, or other materials you submit to us ("Submissions") will be considered non-confidential and non-proprietary. By providing Submissions, you grant us a perpetual, irrevocable, worldwide, royalty-free, sublicensable, and transferable license to use, reproduce, distribute, prepare derivative works of, display, and perform such Submissions in connection with our business. This includes the right to use your name, likeness, and any other information you provide in connection with such Submissions. You waive any moral rights you may have in such Submissions to the maximum extent permitted by applicable law.

3.4 Copyright Infringement Claims
We respect the intellectual property rights of others and require that users of our Service do the same. In accordance with the Copyright Act 1968 (Cth), we will respond to notices of alleged copyright infringement that comply with applicable law. If you believe that your work has been copied in a way that constitutes copyright infringement, please provide our designated copyright agent with the following information:

  1. A physical or electronic signature of the copyright owner or a person authorized to act on their behalf;
  2. Identification of the copyrighted work claimed to have been infringed;
  3. Identification of the material that is claimed to be infringing and information reasonably sufficient to locate the material;
  4. Your contact information, including your address, telephone number, and email address;
  5. A statement that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and
  6. A statement that the information in the notification is accurate, and, under penalty of perjury, that you are authorized to act on behalf of the copyright owner.
Our designated copyright agent for notice of claims of copyright infringement can be reached at legal@aristosai.com. We reserve the right to remove content alleged to be infringing without prior notice and at our sole discretion. In appropriate circumstances, we will also terminate a user's account if the user is determined to be a repeat infringer.

4. Purchases and Subscriptions

4.1 Subscription Billing
The Office Suite is available through a monthly subscription at $100 per month. By subscribing, you authorize us to charge your payment method on a recurring basis at the beginning of each billing cycle. The subscription will automatically renew until canceled by you.

4.2 Payment Methods
We accept various payment methods, including credit/debit cards and other electronic payment methods. All payments are processed through secure third-party payment processors. We do not store your complete payment information on our servers.

4.3 Price Changes
We reserve the right to modify subscription fees at any time. Any price changes will be communicated to you at least 30 days in advance. Your continued use of the Service after the price change becomes effective constitutes your agreement to pay the new amount.

4.4 Taxes
All fees are exclusive of taxes, which will be added to your invoice where required by law. You are responsible for paying all applicable taxes related to your subscription.

5. Refund and Cancellation Policy

5.1 Office Suite Subscriptions
You may cancel your Office Suite subscription at any time through your account settings. Upon cancellation, you will continue to have access to the Service until the end of your current billing period. We do not provide refunds for partial months of service, unused time, or if you choose to cancel during your billing cycle.

5.2 Consultancy Services
For our consultancy services, the following refund policy applies:

  • Retainers are non-refundable once work has commenced.
  • Project cancellations are subject to a cancellation fee based on work completed.
  • Any upfront deposits are non-refundable.

5.3 Store Purchases
For products and services purchased through aristosai.store:

  • Digital products are non-refundable once downloaded or accessed.
  • Custom development work is non-refundable once development has started.
  • Physical products may be returned within 14 days of receipt, subject to restocking fees.

5.4 Requesting a Refund
To request a refund, please contact us at support@aristosai.com with your order details and reason for the refund request. We will review your request and respond within 5-7 business days.

6. Pro Bono and Community Initiatives

6.1 Pro Bono Services
As part of our corporate social responsibility, we may offer pro bono services to select non-profit organizations and community initiatives. These services are provided "as-is" without any warranties or guarantees. The scope of work will be defined in a separate letter of engagement.

6.2 Community App
The Community App (Geraldton Focus) is provided as a free service to the community. While we strive to provide accurate and up-to-date information, we make no representations or warranties of any kind regarding the accuracy, reliability, or completeness of any information in the app.

7. Limitation of Liability

7.1 No Consequential Damages
To the maximum extent permitted by applicable law, in no event shall Aristos AI, its affiliates, directors, employees, partners (including Vishaal Singh Consulting Group or Localworks), or the Geraldton Local Council be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the Service; (ii) any conduct or content of any third party on the Service; (iii) any content obtained from the Service; and (iv) unauthorized access, use, or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence), or any other legal theory, whether or not we have been informed of the possibility of such damage.

7.2 Maximum Liability
In no event shall our total liability to you for all damages, losses, and causes of action exceed the amount you have paid us in the last twelve (12) months, or, if greater, one hundred dollars (AUD $100).

7.3 Essential Basis
The limitations in this section apply to the maximum extent permitted by applicable law and are fundamental elements of the basis of the bargain between you and us. Some jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, so the above limitation may not apply to you.

8. Governing Law and Dispute Resolution

8.1 Governing Law
These Terms shall be governed by and construed in accordance with the laws of Western Australia, Australia, without regard to its conflict of law provisions. The United Nations Convention on Contracts for the International Sale of Goods is expressly excluded.

8.2 Dispute Resolution
Before filing any legal action, you agree to first attempt to resolve the dispute informally by contacting us at support@aristosai.com. If we cannot resolve the dispute within sixty (60) days, both parties agree to resolve any claim, dispute, or controversy through binding arbitration rather than in courts of general jurisdiction.

8.3 Arbitration
Any arbitration will be conducted by the Australian Centre for International Commercial Arbitration (ACICA) under its rules. The arbitration will be conducted in Perth, Western Australia, unless we agree otherwise. The arbitration will be conducted in English, and the decision of the arbitrator will be final and binding.

8.4 Class Action Waiver
You agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action.

9. Changes to Terms

9.1 Modifications
We reserve the right to modify these Terms at any time at our sole discretion. If we make material changes, we will notify you through the Service or by sending you an email to the address associated with your account. The "Last Updated" date at the top of this page indicates when these Terms were last revised.

9.2 Your Acceptance
Your continued use of the Service after any changes to these Terms constitutes your acceptance of the new terms. If you do not agree to the new terms, you must stop using the Service.

9.3 Notice of Changes
For material changes, we will make reasonable efforts to provide notice at least 30 days before the effective date of the changes. What constitutes a material change will be determined at our sole discretion.

10. Contact Information

If you have any questions about these Terms, please contact us at:

Aristos AI
Email: support@aristosai.com
Phone: +61 8 9964 1919
Address: 70 Chapman Road, Geraldton, Western Australia 6530
ABN: 58 614 834 150

For customer support regarding the Office Suite, please contact support@office.aristosai.com.